If you’re in the software and/or app development industry, you know that your helpdesk is a vital part of what you do and how you do it. By addressing those incoming calls, questions, complaints, and assistance requests, you not only satisfy your customers; you also gather crucial information to help you iron out programming issues, improve your products’ UX, and answer market needs more completely.

 

The problem with these helpdesk functions is that they take up a huge amount of time, effort, and energy -- more so than your IT team can realistically afford to devote to them. You want your developers and other technology experts to keep their expertise trained on refining your existing apps and creating new ones, not on dealing with humdrum everyday confusion.

 

Gravity Philippines can help you get the most out of your exceptional on-site technical talent. We offer dedicated helpdesk services that act as your virtual branch-office for Level 1 issues ranging from user password problems to routine troubleshooting tasks. You get all the cost advantages of an offshore helpdesk and an outsourced solution with none of the trouble associated with running the thing yourself.

 

Contact us today and tell us how Gravity Philippines can simplify your business growth and operations!