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Virtual Meeting: Needs and Policies

Updated: Nov 28, 2020


The New Normal, as we know it, has increased the demand for outsourcing IT helpdesk to a service provider. With almost a year in this new normal, now companies are taking a step back to assess how they are going to move forward, and the answer is remote work. The virtual meetings via Zoom, Teams, Google Hangouts, and other video conference platforms are the primary tools of work from home culture since they are the only tools available to connect employees. Remote work policies are just as important as other policies governing disaster recovery, security, and other operations-critical technologies.



Technical issues in Virtual meetings


Now that we depend on technology for communication, smooth communication between employees is required, one that is secure, cloud-based, accessible, and hassle-free, but the reality is different. There are always some issues, and that is where the offshore IT helpdesk can help you. Since ITSD is trained to remotely solve IT issues, this is not a new area for them. To demonstrate the rising need for outsourcing when it comes it-IT, here are some common threats and hindrances to productivity that companies are facing today:

  1. Bad communications between departments

  2. Emails get lost due to network problems

  3. A virus or ransomware that attacks your work

  4. Accessibility issues

  5. No up to date device

  6. Delay in communications

  7. Internet problems

An ITSD can fix you with a cloud-based communications platform and fix these issues all these network and storage related problems employees might face.

The future is remote work.




Remote work has its issues and perhaps all the IT ones, but it is still the future of work. Companies have to embrace this change, and with Gravity Philippines, that process becomes easier. With us, you can unburden yourself from the tasks of adopting new technologies and employees coping up with them. Here is how an ITSD like Gravity Philippines supports remote work.


VPN- Virtual private networks are one of the necessary tools for allowing employees to safely connect to the company network while working remotely. VPN is a fairly popular technology and people already know how to operate it. There are some guidelines on installing and setting up authentication/ permissions to secure data and identities.


Virtual meeting and collaborations- Virtual meeting platforms are essential but can be complicated to use too. Employees need collaborative software to connect and communicate with colleagues and customers who are also remotely working. Through our help desk services, employees can install team collaboration client software and configure webcams or digital cameras, microphones, and speakers without encountering any issues and efficiently.


Cloud solution- Cloud resources provide anytime- anywhere- any device access to employees for key applications, services, and storage. New remote workers are often unfamiliar with such cloud-based applications, and a help desk service can assist them while they implement and configure cloud applications and services.


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